This is an email, which should have been sent a long time ago, but it's better late than never.
I have owned a BX 22 for 6 years and have had nothing but positive experiences with it. Dave Jenkins, who to this day remembers my name and says hi whenever I come in has always been great. From the sales process to any questions or other support, Dave has been wonderful.
It seems that when I go into parts, more often than not, I'm helped by Andy Smith. Andy is always, pleasant, professional and most helpful. He'll always look for options if a part has to be ordered or he'll see if there is a way to speed up delivery. Andy knows the product line very well, and when I deal with him, I know I'll get the best possible service.
In this rush,rush world, it's great to do business with a company such as MB and in particular guys like Dave and Andy.
My compliments and best wishes for Happy Holidays! — D. Baker
I called the Rumney store on Saturday as my Fisher MM plow had just stopped working. I didn't get the guys name who answered the phone, but he was extremely helpful. I told him what the symptoms were and he informed me what he thought the issue was (water in the oil that was frozen starving the pump). I was a bit worried with a ton of snow already in the driveway and a ton more on the way. His diagnosis was right on and I was back up and running in an hour.
Thanks for the help. — Charlie